Checklist: Who to notify when someone dies

When you’re grieving, it can be difficult to think clearly about who to notify when someone passes away. That’s why we’ve created this easy checklist for you to use as you navigate these important notifications, breaking down the essential contacts into clear categories.

Creating your checklist:
Who to notify when someone dies

One of the first steps is contacting key government departments:

  • Australia Post – to arrange mail redirection
  • Medicare (132 011)
  • Australian Tax Office (132 861)
  • Australian Electoral Office (132 326)
  • Local Council – especially if your loved one owned property

Government departments to contact


Depending on your loved one's circumstances, you may need to notify:

  • Department of Veterans Affairs (1800 838 372) – for pension or benefit recipients
  • Centrelink (132 300) - for those who made or received payments
  • Department of Roads/Transport – for driver's licence and vehicle registrations
  • Child Support Services (131 272) – if payments were made or received
  • International Services – for overseas pension recipients

Financial and legal services


Several financial institutions should be informed:

  • Private health insurer or health benefits fund
  • Banks, building societies and loan companies
  • Superannuation companies
  • Pre-paid funeral provider, funeral insurer or bond provider
  • Insurance companies
  • Accountant
  • Solicitor or public trustee
  • Trustee and guardian

Home services and health providers


Remember to contact:

  • Utility providers (telephone, electricity, gas)
  • Landlord or real estate agent
  • Health providers (doctor, dentist, specialists, hospitals, chemist)
  • Home nursing service
  • Home delivery services
  • Household help services
  • Home appliance or medical aids rental companies

Work-related contacts


If applicable, notify:

  • Employer
  • Company directorships
  • Board memberships

Educational institutions


Contact relevant educational bodies if your loved one was:

  • Currently enrolled in study
  • An alumni member
  • Connected to a school, TAFE or university

Associations and clubs

Contact relevant educational bodies if your loved one was:

  • Currently enrolled in study
  • An alumni member
  • Connected to a school, TAFE or university

Remember, you don't need to notify everyone at once. Take your time and work through this checklist of who to notify when someone passes away when you’re feeling ready. Your funeral director can provide guidance if you're unsure about any of these notifications.
 

There’s comfort in simplicity

Our experienced team understand that keeping things simple is the best approach — especially during difficult times. If you need to plan a funeral, we can help.

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